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Every day we receive emails and phone calls from people all over asking if we can repair their hat. This ranges from a cracked leather sweatband to a dog chewed baseball cap. Each hat has a story and we’ve seen a lot of hats in serious condition. Once, a customer sent us his straw hat to replicate because a tractor ran over it. Another time we patched a felt hat that was chewed up by a mountain lion. Half of the crown was missing but the customer didn’t want a new one because his old one had sentimental value. People come in with forgotten hats they found in their basement or attic and bring them in for a cleaning. Often, customers will come in with an old hat that may have belonged to their father or mother and ask we resize it so it can fit them and they can wear it.