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Customer Service

Customer Service/Policies

PLEASE BE ADVISED THAT BY ORDERING SAID MERCHANDISE YOU HAVE AGREED AND ACCEPTED ALL PROVISIONS BELOW:

RETURN POLICY:

Our Satisfaction Guarantee
(please see our "Return Policy Details" below for exceptions)

Take note that CUSTOM HAT ORDERS, as is stated in the terms and conditions that you agree upon at the time of ordering are not refundable. Baron Hats will rework the hat, depending on the nature of the complaint, until the customer is satisfied with the hat (shipping and handing will be discussed on a case by case basis, again depending on the nature of the complaint).

IMPORTANT NOTICE TO CUSTOM HAT CUSTOMERS

Please be advised that because of the unique nature of creating custom hats including, but not limited to, the special custom sizing of said hat, purchasing of special materials, custom pattern cutting which renders said material unique to the specific hat, , creating of special blocks, other custom orders including, but not limited to special accessories, ponchos and other custom crafted clothing, belts, shoes, chaps, stampede strings, special sweatbands, hatband's, "bling", embroidery, and any and all other items that Baron's either custom crafts in their studio, or has serviced by specific craft personnel, or employment of specialized craftsmen and individual field research, you can not cancel an order once it is processed and our "no refund" policy shall be in effected for all items and descriptions as stated in this agreement. By ordering said hat, you accept and agree to all provisions as set forth in this service agreement, and by so ordering you agree accept and understand that you have entered into a legal and biding agreement. Baron Hats therefore has the right, where applicable to utilize any and all legal recourse if said customer shall attempt to default on their legal and biding obligations.

DELAYING OF SHIPPING - "RUSH" ITEMS - CUSTOMER CHANGES

Customer agrees, accepts and understands that in the case of items (including hats), that are to be shipped by a designated date, Baron Hats is not responsible, if such items have been delayed because of customer instigated changes. For example, in many cases, Baron's shall send photos of hats to customers via e-mail or regular mail for their approval. If customer continues to ask for changes to said hat, Baron's is not responsible for such delays, and therefore customer agrees, accepts and understands that they can not instigate any refund or chargeback. This is especially prevalent if said changes are beyond the original order as stated on our official invoice. An example would be if the customer decided "after the fact" , and once they receive documentation (including, but not limited to photographs), that they now want a different color, style, band, or if customer feels said accoutrements, or details to said hat as described and/or shown on the ordinal invoice (in the way of text or photo) do not "match" the ordinal photo or text in the official invoice. Because conceptualization of artist creations are extremely subjective, and can be subject to infinite interpretation, Customer agrees, accepts and understands that such disputes as to the artistic "matching" of the final Baron created product with the original concept (in text and/or photo), shall be solely the discretion of Baron Hats, and that their decision is final. Concurrently, Customer can not ask for a refund, nor force a chargeback for these heretofore stated reasons (and others reason as spelled out in this service agreement). Baron Hats, however, shall complete said ordered hat (or item), and ship it to the customer after such disputes have been resolved.

CHARGEBACK POLICY

IMPORTANT: Customer agrees, accepts and understands that because of the nature of custom orders, we can not accept refunds. In additional any and all unauthorized “Chargeback’s” shall be treated as a violation on the customers contract which they enter into when they “click through” to order their merchandise. Customer agrees, accepts and understands, that if they should instigate an unauthorized Chargeback on any orders, they shall be in violation of said contract, and Baron Hats has the authority to seek any and all remuneration from said customer, including, but not limited to our billed time to address said Chargeback, and any and all staff inter-company or attorney fees to defend said action from the customer.

CANCELLING OF ORDER

As stated in this RETURN POLICY, custom agrees, understands and accepts that orders can not be cancelled or refunded.

However in some cases if an order is cancelled within 24 Hours, and work had not been started on the order, and/or material ordered, Baron Hats may be able to refund the order. This refund is subject to between a 5% and 10% restocking and/or reprocessing fee. Refunds and refund fees shall be the decision and be held solely by Baron Hats.

Satisfaction Guarantee Limits of Service

As stated, Baron Hats shall rework a hat, or item ordered, to a customer's satisfaction. However, in unique situations, after a hat or special item is reworked multiple times, a customer may continue to find fault with the merchandise. In such cases, there must be a final resolution, otherwise technically a hat could continue to be reworked indefinitely. Therefore, customer, understands, agrees and accepts that Baron Hats shall rework a hat, or item three (3) times in order to satisfied the customer. However, after the third reworking of said hat or item, if customer still is not "satisfied", it shall be Baron Hats final discretion whether to continue. If Baron Hats, after the third reworking, concludes that the merchandise has been made to the specifications of the original description and/or to the original complains of said customer, Baron Hats has the right to send the order back tot he customer, and the customer agrees, accepts and understands that this shall constitute completion of the Satisfaction Guarantee, and agrees, accepts and understands that this shall fulfill Baron Hats total obligation towards this specific order, and that the customer shall accept said order, and can not under any circumstances demand, request, or instigate a refund. Any refunds or discounts for said order shall be totally the decision and discretion of Baron Hats. If, after Baron Hats obligation has been met as per the above mentioned terms and conditions, customer instigates a refund, including, but not limited to a "charge back" via their bank of record for said order, Barons has all rights to challenge said refund, and demand a reversal of said refund and/or charge back, and customer shall, under all terms as set forth in this Return Policy and Service Agreement, agree and accept this reversal, and shall not challenge said reversal. If said hat or merchandise has been sent to customer after three (3) attempts to rectify any complains, customer agrees, accepts and understands that delivery of said hat to customer, whether customer accepts the hat or merchandise or not, shall constitute total obligation of said Satisfaction Guarantee. Furthermore, if customer should attempt to return the order, this shall not constitute non-delivery of said order, and customer agrees, accepts and understands that under these circumstances, Baron Hats shall still enjoy the fulfillment of their obligations as set for hereto, whether or not said hat is in customers possession or if they refuse delivery of order, or attempt to send it back and customer can not and shall not receive a refund.

ON "SHOP" OR "STOCK" items:

Shop or Stock items are unconditionally guaranteed. If you are not satisfied with your purchase, please notify us within 30 days of receipt of your merchandise, and we will gladly exchange, credit, or refund the cost of the item excluding shipping, insurance and handling charges depending on the terms and conditions of the item.

Please see special refund conditions for custom or other special order items, especially under the RETURNS POLICY DETAILS: CUSTOM HAT ORDERS. We cannot reimburse shipping and handling charges, so please be aware that the shipping, handling and insurance charges will be deducted from your full invoiced price. If you are purchasing a product that has "Free Shipping" our actual shipping charges to you will be deducted from your return refund. These deductions includes charges from shipping companies who return undelivered or unopened items. As part of our policy, you agree to send back to us any items with a DELIVERY CONFIRMATION, via USPS, UPS or FEDEX, along with proper INSURANCE (simply factor the price of the original shipping charges) at your expense. We can not be responsible for any merchandise that is return to us without a CONFIRMATION and INSURANCE. We must have "proof of delivery" in order to properly refund an item. Any items returned to us, must include a copy of the original invoice or packing slip. Please retain your original invoice or packing slip, since you may need it for your records!

We adhere to the terms and conditions as set forth in your banking or other credit card or checking policies with regards to "assumption of responsibility" as to the purchaser. If, for example we receive an order and the invoiced item clears and is processed, this constitutes a legal and binding transaction. We assume that the person who is purchasing the item is the person who has requested it. Therefore said order is not refundable solely because there is a claim that the credit card holder did not personally authorize it. Cases of stolen cards or credit card fraud must be handled as is procedure with your banking institution.

**RETURNS POLICY DETAILS: CUST0M ORDERS

As stated in the terms and conditions in our shopping cart, Custom Orders are NOT refundable. Baron Hats will rework the hat, or custom order merchandise, depending on the nature of the complaint, until the customer is satisfied with the hat or other merchandise ordered, (shipping and handing will be discussed on a case by case basis, again depending on the nature of the complaint).

When a custom order is shipped back to be worked on, the hat must be in original condition and packaging; otherwise, additional charges may be applied.

IMPORTANT: On specific returns, in which a customer has given us wrong information (including, but not limited to a wrong hat size, description, etc., ; or the customer is disputing the order), and the customer does not want the item repaired, replaced, or exchanged for another item, but rather only a refund (presuming their request adheres to our "Return Policy" requirements), there will be a 20% Restocking Fee and a 15% Reprocessing Fee, which is deducted from your original purchase price. It is solely the discretion of Baron Hats, as to when this Restocking Fee shall apply and their decision is final.

Please read all hat size and specification information on your invoice carefully. If you give us a specific hat size and once you receive the hat, you find the hat does not fit, we will be happy to change the size of the hat, however there will be a charge for both the labor and shipping. If, of course, the hat was made in the wrong size or any hat specification errors are our fault, we will fix your hat at no charge.

Please be aware that unless specifically noted, custom hats, and other special hats take between six to eight weeks to create. Shipping options (i.e.: UPS Ground; Two Day; One Day Overnight, etc.) refer to shipping after the hat is completed.

If a customer returns a hat or custom order merchandise and asks for multiple changes or changes in whole or part which were not part of the original order, or are deemed by Baron's to be substantially different from the initial order description, it becomes Baron's sole desecration whether to charge extra for these changes. In either case please be aware that specific alterations usually necessitates the procurement of specialty materials and/or craftsmen to facilitate said changes, which may take upwards of an additional three to four months, or more, both for finding the stock, shipping and re-design. Baron's will make every effort to continue communication with the customer during this time, including, but not limited to e-mails, phone calls, mail, and photos, both mailed and/or transmitted via e-mail or fax to show the progress of said order. However, it is also the responsibility of the customer to keep a running communication with Baron's on said project. This additional time does not in any way void our Satisfaction Guarantee, and the customer understands, agrees and accepts these conditions and can not make cause to request a refund for this delay.

Unfortunately, we cannot accept refunds for merchandise that has been specially ordered, or is custom hand-made-to-order. Additionally, a small number of products are non-returnable, either due to their custom nature or because they are special order items. If you have any questions about whether a product is returnable, please call us in advance of ordering. However, you may return these items as many times as you want to have them adjusted until such time as you are satisfied with the fit.

As noted in the custom hat payment request form: " By placing this order for a custom hat, and clicking on our "purchase button" you ACCEPT and AGREE to abide by all the terms and conditions as set forth on www.baronhats.com, (please see our customer service section for specific details) in reference to purchasing a Baron Hat order, including, but not limited to our return policies, warranties, exclusions, and conditions. Furthermore, our "Make Order" button also states that by clicking said link, you again are agreeing and accepting all terms and conditions as set forth in this service policy, including but not limited to our return policy. This "order" button is designed, so that it will not take you to the order page unless you physically click on it, and customer agrees and accepts this clicking of said order button as an "electronic signature", which legally binds you to all terms and conditions set forth herein. This includes but is not limited to the provision of our “Total Satisfaction Guarantee” as stated in our service agreement, which states that we will work on your hat as many times as it takes until you are totally satisfied with the finished production, however we are unable to refund the purchase price.

CUSTOMERS RESPONSIBILITY OF COMMUNICATION

If a customer receives a custom hat and is not satisfied with the result, it is the customer's responsibility to contact Baron Hats, via phone, letter or e-mail within 30 Days with their concerns. Baron Hats can not be responsible for correcting said concern if the customer does not communicate with us to let us know what they would like improved upon. In other words, it is the customers responsibility to actively participate in communicating with Baron Hats just what is wrong with the custom hat, and what they would like to improve upon it. If we do not hear from the customer within 30 days, we will assume that the customer is satisfied with the merchandise. If, after 30 days, a customer should communicate with us with a specific complaint, Baron Hats has shall have the final decision on a case by case basis if they shall work on the hat, and if there shall be any additional charges for said work and/or shipping expenses.

This Thirty (30) Day provision for custom hat re-do's does not relate to our Lifetime Guarantee, (see below). The Lifetime Guarantee is in full effect along with its provisions and limitations

DELAYS IN SHIPPING

Although we do not give refunds on special or custom order items, furthermore, please understand that we do our best to have your order to you when it is promised. However, because of the unique nature of our items, especially in regards to, but not limited to, custom hat orders, there are many factors outside our control, that can cause your order to be delayed. We will make every effort to keep you informed as to a running status of your order, and/or any delays that may occur; and of course you are more than welcome to contact us via phone or e-mail (please refer to our "contact information"). However, the delay of an item for reasons outside our control (including, but not limited to, acts of God, special material delays, re-do's of orders, material exchanges, need for special hat blocks or other custom equipment to create your hat, shipping delays, equipment failure, etc.) can not constitute a default, and a void of said order. You will receive your order in as timely as fashion as we are humanly able to, and as long as the item is in the process of being created, the order of said item shall be active.

DAMAGE IN SHIPPING

Baron Hats, Inc., makes ever effort to insure the safe shipping of our hats (Please see our ROYAL SHIPPING TREATMENT page for more details). However once our merchandise leaves our shop and is in the hands of our shipping providers the condition of our hats when they arrive at their destination is beyond our control. All out hats are Insured, so if you do receive a hat from us that is damaged in shipping, simply return the hat in the original packaging, and we will repair and or replace the hat for you. If a hat arrives damage it does not constitute in any way "defective" merchandise, and we will not refund the purchase price for said damage. Customer understands, agrees and accepts that it is their reasonability to send the damaged merchandise back to us, after first communicating with us of said damage, and we will repair and replace said merchandise.

SHIPPING CHARGES

Unless specifically indicated in writing by Baron Hats via mail or e-mail only, customers agrees to assume responsibility for ALL return shipping charges, when returning a hat or other merchandise to Baron Hats for whatever reason. Under no circumstance, unless customer has written pre-approval from Baron Hats, shall Baron Hats refund any or all charges that customer may have incurred in shipping charges, along with insurance, handling and supplies for said shipping.

ATTORNEY AND ACCOUNTING FEES

Our shipping order forms make it clear that the customer has agreed and accepted to all terms and conditions herein, and if customer should file a chargeback with their bank, or demand a refund, Baron's shall constitute that as a false and/or fraudulent claim and may at that time obtain the services of their attorney and/or accountant, or outside service to rectify this chargeback or refund demand. Customer shall be responsible for all fees including, but not limited to Baron's attorney, accountant and/or outside service fees in the course of challenging said chargeback or refund demand.

SPECIAL LIFETIME GUARANTEE WARRANTY

Baron Hats offers our “Lifetime Guarantee” on specific custom-hand-made-to-order hats, and other hats and merchandise specifically noted to have our “Lifetime Guarantee” Warranty in their order descriptions. A signed copy of this guarantee will be included with your order of qualified hats, collectibles, and/or merchandise.

Simply put, on these items, if at any point, under normal wear and tear, you want to have your hat repaired, re blocked, or replaced, simply return the hat with a copy of your original invoice or packing slip, and Baron Hats of California will inspect the hat and determine what method is needed to bring the hat back to its original purchased condition. If the hat has been handled and maintained properly, Baron Hats will repair, re block, and/or replace the hat at no cost to you.

Shipping costs to Baron Hats Studios is the responsibility of the recipient, and they agree to send the hat with Delivery Confirmation via USPS, UPS or FEDEX, along with the appropriate Insurance (simply figure in the original purchase price of the item). Baron Hats will send you back your repaired or replaced hat, and pay all shipping, confirmation and insurance costs back to you.

The return policy also adheres to the rules as described in our “Care and Feeding of Your Hat”, along with additional special instructions that may be provided with your hat, and with all rules, regulations and policies of hat care that are considered standard in the industry. Abuse of these rules may constitute a voiding of our warranties, guarantees, and return policies. These abuses shall include, but not be limited to, alteration of the hat, unauthorized cleaning, either personally or professional, of said item, or use of unauthorized solvents or solutions, damage to the hat from sharp object “injury” (i.e.: scissors, knives, pins, etc.), or damage to the hat from bites and tears caused by, but not limited to animals, objects, or acts of God; or from improper storage or handling. In cases where abuse is observed, Baron Hats shall determined the amount of repair required, and how much they are responsible for, and shall contact you before doing said repairs. These decisions are solely based on these rules, and on the decisions and discretion of Baron Hats of California. All decisions are final.

ATTACHMENTS TO YOUR ORDER

On specific orders we offer as a courtesy other documentation including, but not limited to Certificates of Authenticity, "Limited Edition" numbers, or other informational material. Sometimes these documentation's are inadvertently left out of the shipping package. If this should occur, please contact us immediately and we will send you the documentation via USPS at our cost. However, please note that these documentation's hold absolutely no monetary value, and therefore the exclusion of them from your original shipping package can not in any way whatsoever constitute any default in your order, and therefore you can not use this exclusion as a basis for a refund or charge back, nor delay any confirmation of delivery of your order until such time as you receive said documentation.

RULES OF HAT MAINTENANCE

The return policy also adheres to the rules as described in our “Care and Feeding of Your Hat”, along with additional special instructions that may be provided with your hat, and with all rules, regulations and policies of hat care that are considered standard in the industry. Abuse of these rules may constitute a voiding of our warranties, guarantees, and return policies. These decisions are solely based on these rules, and on the decisions and discretion of Baron Hats of California. All decisions are final.

(Please see our "Returns Policy Details" for complete conditions.)

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ADJUSTING HAT SIZES

As part of our 100% Satisfaction Guarantee, if any hat needs to be “resized”, you can return it, and we will adjust it until you are satisfied with the fit. We will pay any shipping charges back to you, but again, you must pay the shipping charges to our Studio along with the Confirmation and Insurance provisions as set forth in our "Return Policy". If our Quality Control Department determines that the merchandise has been shipped to you in any form other than “perfect”, or that there is any “flaw” in the workmanship or materials, then we shall also credit you for your shipping charges.

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If Product Arrives Damaged

Our products are well-packaged to withstand damage during shipping. We double-box and/or use special packing materials and boxes on all items, and refuse to carry products that are easily damaged during shipping. But if an item looks damaged or parts are missing when they arrive to you, please notify us immediately. (Please see the "Contact Us" section for specific information)

Our goal is to make buying online easy, safe and efficient!

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To Return a Product

You may return your purchase for any reason within 30 days of receipt.

Before you send it to us, however, please email us at service@baronhats.com and include your original order number, what product(s) you are returning, and your name. Or you may call us at 818-563-3025, or fax us at 818-563-4025 so that we have advance notice and information about the package that you are sending back.

Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.

Return the product using your preferred shipping method to:

Baron Hats
Return Department
1619 West Burbank Blvd.
Burbank CA 91506

Please save your return tracking number, and email it to us (or call or fax us with the information), so that we can track the return. Once again, please note that it is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling, and we cannot pay for your return shipping charges. We will issue a credit to the credit card used for the original purchase. With all our refunds, if you've paid by PAY PAL, then your PAY PAL account will be credited back (however sometimes the "credit back" feature on PAY PAL doesn't work, at which case we will issue you a refund check). If you have paid by check, money order, or cashier's check, we will refund you via a refund check, after the initial money's have cleared our account.

OUR CUSTOM HAT SATISFACTION GUARANTEE

It is accepted, agreed and understood by the customer that Baron Hats shall not refund custom orders. We do however have an Unconditional Satisfaction Guarantee on all custom orders. The Guarantee states that the customer shall be completely satisfied with their custom order, or Barons shall rework the order, or replace the order with a new one and ship it back as many times as it takes until the customer is satisfied. All shipping to Baron's shall be the responsibility of the customer, however Baron's shall pay for all shipping back to the customer. When shipping said order to Baron's, customer agrees to use UPS or Fed Ex shipping services, and to include both the "signature required" option, and also to insure the order for the value of the original cost. The customer shall also ship the hat in the original Baron's shipping container, along with all protective materials.

In the case that the customer has provided Baron's with erroneous details or information about their custom order and/ or on subsequent communications including, but not limited to e-mail, phone, fax, or regular mail, including, but not limited to, hat size, color, material or style, there may be both a cost for replacement or adjustment of said order, and return shipping charges. The implementation of such charges shall be totally by the sole discretion of Baron Hats.

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Gift Returns

If you had received your merchandise as a gift, you may return your gift for any reason within 30 days of order receipt for online-store credit. The amount of credit will follow the same rules as our return policy. Please contact Customer Service (service@baronhats.com). We will need your email address to process your credit.

All returned gift products must be in original condition and packaging; otherwise, additional charges may be applied.

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SHIPPING

fedexPlease note: Because of the unique requirements uspsfor shipping oversize packages, such as custom made hats, at times specific delivery services must be used, especially for International addresses. Therefore, Baron Hats reserves the right to change carriers to insure the best delivery service for your order.

Baron Hats is committed to shipping your hat or ordered merchandise to you as quickly and safely as possible. Therefore sometimes because of factors beyond our control we must change delivery services from the one requested to one that will insure that you receive your hat in a timely manner and in mint condition. For Overnight and 2-Day Shipping -- Please note that all airfreight carriers reserve the right to extend delivery time by 24 hours for residential deliveries. This is beyond our control and airfreight charges cannot be refunded for this reason. Your shipping charge is listed in your shopping cart. When you select an item to add to our “Shopping Cart”, you will first be prompted to a shipping page which will ask you for your zip code or “country” code in order to properly calculate your shipping charges. Below that is a “drop down” menu that gives you specific options for shipping. Please note that it is “defaulted” on “Fed Ex Home Delivery (for residential), and "Ground" for Commercial (all domestic orders are shipped via Fed Ex). If you want your item shipped faster, you can hit the “down arrow”, and select several other faster shipping methods. Of course, please note that these options are more expensive than “Ground Shipping”. For INTERNATIONAL ORDERS, we also provide several additional options utilizing USPS, which, depending on where they are going, may offer cheaper shipping charges. You will be able to see your shipping and handling charges when you go to your shopping cart before you actually submit your order to us for processing. Please be aware that there is an option on the right hand section of our Shopping Cart that allows you to go back and change your shipping options. You can do this as many times as you want, until you are satisfied with the price of your shipping. Your shipping confirmation e-mail will come to you from: Tracking Updates@fedex.com for Fed Ex, and U.S._Postal_Service@usps.com if shipped USPS. If you see this address in your e-mail box please be aware that this is from your shipper and is not Spam!

Please be aware that unless specifically noted, custom hats, and other special orders take between six to eight weeks to create. Shipping options (i.e.: Ground; Two Day; One Day Overnight, etc.) refer to shipping after the hat is completed.

Because of the unique nature of custom production, Baron Hats, from time to time may have to change your shipper in order to guarantee delivery of your order. Baron Hats reserved the right to change your delivery provider when applicable. The shipping method will be the same as you have designated, and may be upgraded.

IMPORTANT SHIPPING DELIVERY DATE ADJUSTMENTS

Baron Hats will make every effort to have your order delivered on the dates either discussed or noted on your invoice. However because of the unique requirements of custom manufacturing, especially custom hats and related merchandise, Baron Hats must depend, on many occasions, on outside merchants for both their specially made "blanks", and other custom materials and accessories. Therefore, circumstances beyond Baron's control can delay the actual delivery of your order. Baron's will make every effort to both expedite these situations, and also make the customer aware of the details of any delays, but the customer agrees, understands, and accepts the fact that such delays do not constitute any default on our agreement, nor can a delivery delay be used as a grounds for a refund. In some circumstances, including, but not limited to the payment of "Rush Charges", Barons will refund the Rush Charge, if one was paid by the customer, such refund to be determined on a case by case basis, and will be by the by the sole discretion of Baron's exclusively.

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SHIPPING INTERNATIONAL ORDERS:

As with the regular shipping instructions, if you are shipping to any other area other than the United States (all Fifty States), you must use the “drop down” menu to select your proper International Shipping Options. For INTERNATIONAL ORDERS, we use either USPS or Fed Ex, which, depending on where they are going, may offer cheaper shipping charges. Be aware that there are several areas we are not allowed, by law, bank restrictions, or by the shipper's provisions to ship to. If we discover that your shipping address falls in one of these prohibitive shipping situations, we will notify you immediately via e-mail, to make arrangements to either find a different shipping method, address, or payment option, or if none are available to your satisfaction, we will void your order, or credit back your account.

IMPORTANT TO INTERNATIONAL ORDERS - ADDITIONAL CUSTOM CHARGES: The shipping charges that are incorporated into your bill automatically from our shopping cart, and reflected in your invoice from us are for the actual shipping of the item only. Please be aware that each country may have its own "Import Duty", "VAT", "Parcel Force" and other additional custom charges that they levy on the package before delivery. Since we have no way of knowing what these charges may be, there is no way we can incorporate them into the original shipping charges. You may want to check with your local post office or custom office to find out just what these charges may be. We can not, of course, assume any responsibility for these extra charges that may be incurred by your local post office in your country, and therefore these additional charges are your own responsibility.

In regards to International Shipments, Baron Hats reserves the right to change your designated shipping delivery company depending on the availability and the ability of said shipper to deliver your merchandise as directed.

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INSURANCE

On our “shopping cart” you will see exactly the amount we have charged for our mandatory insurance. This is automatically factored in depending on the item(s) you have order, and can not be changed or deleted.

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HANDLING

A special “handling” charge is also added to your order, depending on the type of merchandise you have ordered. This nominal charge is automatically added to your shipping charge. OUR UNPARALLELED PACKING IS INCLUDED FREE OF CHARGE AS PART OF YOUR PURCHASE. Baron Hats takes enormous pride in the quality and craftsmanship of their merchandise, and have for over five decades worked like the dickens to create a “legendary” reputation. And our hats and custom merchandise go through a hyper scrupulous, and some say, slightly insane inspection and re-inspection before we will let a “Baron Order” leave the shop. So, when you buy a Baron… and that means any merchandise comes from us… you are treated to our famous “Six Step Perfectionist Packing Method ™”

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TRACKING YOUR ORDER

All orders automatically receive a special UPS e-mail once your order is shipped. This will be sent to the e-mail address you provide, so make sure you give us a current, and active e-mail address. In the e-mail, you will receive your special tracking number, and a link to the shippers site to check out the progress of your shipment.

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IF YOU DO NOT RECEIVE E-MAIL CONFIRMATION

CHECK YOUR SPAM FILE!

Many new servers (i.e. AOL), now have sophisticated Spam Filters to keep those annoying mass mailing e-mail ads off your address. Unfortunately, sometimes the filters are a little too “efficient”, and they dump legit e-mails into your Spam Folder, so that you never see them. If you are excepting an e-mail from us, or do not receive your order confirmation, or shipper's delivery tracking e-mail, please check your “Spam dump folder”. If you find our e-mails in there, you can highlight that specific e-mail, then click: “THIS IS NOT SPAM”, and your filter should allow our correspondence to show up in your regular mail in the future.

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SHIPPING TO MULTIPLE ADDRESSES

Because of the special nature of Baron Hats merchandise, we do not ship to multiple addresses, since tracking and reliability drops with each additional shipping location. Therefore, only one “shipping address” is provided. If you are ordering multiple items for various people, please understand that we’d rather you receive all your times delivered to one location, and in a timely manner (and that you get them at all!), and in good condition. Once you’ve received your order, you can distribute them to the lucky parties! If you are shipping your item as a gift to only one recipient, you can use their name and address in the “shipping address” portion of our Shopping Cart, and the item(s) will be shipped directly there.

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SHIPPING ORDER AS A GIFT

If this is a gift, and you do not want the recipient to know the price, please indicate this in our “SPECIAL INSTRUCTIONS”, and we will send them only a “packing slip” without prices, and send you the invoice under separate mailing, or through e-mail. We can also provide a gift card with their order. Please include the name of the recipient, and any message you’d like on the card in the “SPECIAL INSTRUCTIONS” box in your Baron Shopping Cart at CHECK OUT.

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TERMS AND CONDITIONS OF USE:

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "Site"). By using this site, you agree to the following terms of use. If you do not agree to these terms, you may not use this site. Baron Hats reserves the right, at any time, to modify, alter, or update these Terms of Use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

General

The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.

Copyright

All Web site design, text, graphics, and the selection and arrangement thereof Copyright © Baron Hats, or in the case of product material, all text and graphics are Copyright by the original owner. All RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Web site for the sole purpose of using this Web site as an information resource (or if ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site—including reproduction for purposes other than noted above, modification, distribution, or reproduction—without the prior written permission of Baron Hats is strictly prohibited. It is also strictly prohibited to copy electronically, reproduce or print any material that is copyrighted by other parties, either as noted on the site with their own proprietary copyright, or by inference.

The images and all other media in these pages are either the property of Baron Hats, or are believed to be in the public domain, or have been placed here with permission from the copyright holders either by noted copyright or inference. (and whom hold all rights). If you are the copyright holder to any material contained herein and/or object to its inclusion in this site, please let us know, and the offending material will be immediately withdrawn. All material on this website has been supplied by Baron Hats, Inc. and its officers, affiliates, or assignees are not affiliated in any way with Baron Hats, Inc., , nor do they by fact or inference imply to hold any rights or authorization, rights of association or sponsorship or endorsement of the use of any copyrights or trademarks as held by any individuals, or companies mentioned or pictured in association with this website and are exempt from any action that may occur from any conflicts of copyrights, trademarks, registrations, etc.

Trademarks © ®

The Baron Hats Web site and Baron Hats, Inc. logo are service marks of Baron Hats. All other trademarks, product names and company names or logos cited herein are the property of their respective owners either by noted copyright or inference. The phrase “Hollywood Hat Maker®” is a trademark phrase (United States Patent and Trademark Office Serial No. 78727923), and can only be used by Baron Hats, or by permission of Baron Hats, Inc. The use of this phrase, or any variation thereof is in direct violation of these trademark laws, and the use of said phrase shall be deemed a violation of said Trademark, and Baron Hats will immediately explore all legal remedies afford it, which could result in criminal liability of anyone using said trademark phrase, including but not limited to to paying all restitution penalties owing to Baron Hats as a result of the criminal charges filed against such companies, or individuals.

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Baron Hats reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information, or further information may be required prior to the acceptance of any order.

Links to Other Web Sites

Baron Hats makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or Web sites linking to this Site.

Warranties and Disclaimers

Baron Hats intends for the information and data contained in the Site to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." Baron Hats, Inc. EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

This Web site is operated by Baron Hats from its Studios in Burbank, California, USA. The law of the State of California shall govern these terms and conditions, without reference to its choice of law rules. Baron Hats makes no representation that the information in the Web site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with all applicable country, federal, territorial, state or local laws.

Use of this site constitutes acceptance of our Terms of Use Copyright © 2011 by Baron Hats. All rights reserved.

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Our Privacy Policy

Your Personal Information

Baron Hats is the sole owner of the information collected on this site. We will not sell or rent this information, nor will we share with any third parties. It is kept strictly confidential.

Cookies and IP Numbers and Pop Ups

Baron Hats is firmly committed to customer privacy. We use your IP address simply to help identify you and to diagnose problems with our server, and to administer our Web site. We use cookies to keep track of your shopping cart and for other purposes such as to personalize the site. If you set your browser to reject cookies or to block “Pop Ups”, you will still be able to use portions of the Baron Hats site; however, the site will not be able to recognize your cart, your account, or any personalization. In regards to “pop ups”, Baron Hats does not engage in any outside advertising whatsoever, and the use of the “Pop Up” technology is used solely for special “windows” for additional information on specific items pertaining only to and exclusively for Baron Hats. By blocking such “Pop Ups” you may find that these additional windows will not operated. You can simply allow the “Pop Ups” for the Baron Hats site, and keep them close for other sites.

External Links

This site may contain links to other Web sites. Baron Hats is not responsible for the privacy practices or the content of such sites.

Address Information

Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used solely for billing, credit confirmation and to contact you when necessary and is never sent to any third parties.

Customer information is considered strictly confidential, and Baron Hats, Inc. never transfers said information to another company for any purpose whatsoever.

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Security

This Web site takes every precaution to protect our users’ information. It uses the most up-to-date SSL encryption protocol and additional security technologies to insure your totally privacy and safety while shipping on-line at www.baronhats.com

When you send sensitive information (such as your credit card number) to us via our registration/order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a "closed padlock" appears at the bottom or top of some Web browsers. (On some sites, this "lock" appears "open".) Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URL's that start with http's:// instead of http://.

If you have any questions about security at our Web site, send an email to service@baronhats.com

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Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site .

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Payment Options

CREDIT CARDS:

We accept Master Card, Visa, American Express and Discover Credit Cards, along with PAY PAL, gift certificates, personal and business checks, money orders, and cashier's checks (in U.S. dollars and drawn on a U.S. bank). We do not accept purchase orders. As with all retailers, if you do pay by personal or business check, please be aware that your order will be slightly delayed, since we can not processed your order until such time as we receive confirmation from our bank that said check has been cleared and deposited to our account.

All Baron Hats products and services are priced in U.S. dollars.

Our systems are very secure, and all customer information is kept private. Please read our security and privacy policies for more information.

Orders can only be placed on-line, through our secure credit card server, or through mail or fax. Please see your options when checking out in our SHOPPING CART. We do not accept phone orders at this time.

FLEXPAY PLAN:

If you opt to use our "Flex Pay Plan", at the time of purchase, we will bill your credit card for the first monthly installment, including applicable sales tax*, shipping, handling and insurance fees. The remaining balance is then automatically billed to your credit card in three additional equal monthly installments*. As with all our purchases, your credit card debit amount will be billed from Baron Hats, Inc.

Flex Pay is good only for credit card orders (Visa, Master Card, American Express/Optima and Discover). It can not be used for Pay Pal, or check or money order purchases.

If your credit card payments are rejected by the bank or there are other negative credit issues that come to your attention, Baron Hats, Inc. has the right to cancel said order. We will make ever effort to contact you once we have received a "decline" notice on a payment. However, if FlexPay customer does not respond to these communications, or does not resolve the issues so that the remaining payments can be paid, Baron Hats shall cancel said order, and the customer forfeits any balance already paid.

All payments through Flex Pay are subject to the same rules and regulations of our regular purchases. By selecting the Flex Pay option, you agree to all such terms including by not limited to your agreement to pay the "Guaranteed Full Price" in the number of installments agreed upon. As stated above, if the customer does not correct any problems with their credit card, so that payments can continue, or does not communicate with our phone, mail, or e-mail inquiries, customer shall forfeit any paid balance, and the order will be cancelled. IT IS UNDERSTOOD THAT MERCHANDISE PURCHASED VIA FLEXPAY WILL NOT BE SHIPPED UNTIL ALL PAYMENTS HAVE BEEN RECEIVED.

If for any reason a customer should cancel their unpaid and due payments Baron's shall take any and all remedies to obtain their fees and payments. This will include an additional $100 accounting and bookkeeping fee, along with any attorney fees, or other fees amassed during the process of obtain said payments from customer.

CHECK PAYMENTS:

To place an order with a check, money order, or cashier's check (denominated in U.S. dollars and drawn on a U.S. bank), please print your shopping cart and send it with your payment to:

Baron Hats
1619 West Burbank Blvd
Burbank, CA 91506
USA

Please do not send money, checks, or money orders, to our Studio address in Burbank, California, since we are not set up to process them for that location. If you still have any questions about mail-in orders, please contact us at service@baronhats.com

You can also fax an order, per the instructions in our SHOPPING CART to our special fax-order phone number: (323) 664-4379. Again, please do not fax orders to the Baron California Hat’s Burbank Studio fax number.

For those paying by personal or business check, please note that we can not begin work on your order until your check has cleared our bank. Therefore please add between a week and ten days to our "due date" for your item so that your check will clear.

INSUFFICIENT FUNDS: If your check is returned to us because of "Insufficient Funds", you will be charged an additional $50 (Fifty Dollars and No Cents). All failures to pay this service charge shall be reported and can greatly effect your credit rating.

STOPPED PAYMENT: If your check is returned to us because you have arbitrarily "stopped payment" on your check (that is, you have stopped payment without our prior notice and agreement), you shall be charged an additional $75 (Seventy-Five Dollars and No Cents). All failures to pay this service charge shall be reported and can greatly effect your credit rating.

If you are out of the United States and want to send a money order or cashier’s check, you must send an INTERNATIONAL CASHIER’S CHECK or INTERNATIONAL BANK MONEY ORDER.

GIFT CERTIFICATES:

You can also use a Baron California Hat gift certificate. For information on how to use gift certificates please read our "Gift Certificate" section.

Sales Tax

items shipped to destinations in the State of California, shall be automatically charged the proper sales tax. This California sales tax charge will automatically show up in your SHOPPING CART.

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Using Discount Coupons or Gift Certificates

During the checkout process you can enter any of our coupons, promotional codes and gift certificates that you would like to use on that order. Please note any restrictions or expiration dates on these coupons, promotional codes, or gift certificates before ordering.

To redeem a gift certificate, enter the claim code number EXACTLY as found on all gift certificates in the proper “HAVE A GIFT CERTIFICATE?” link at the bottom of our SHOPPING CART.

You can only redeem one gift certificate per full shopping cart purchase (that is, you can order as many items as you want in one order, and use your gift certificate, but you can not combine any other gift certificates to that specific order). Please note that besides not being able to combine more than one gift certificate to your order, you can not also combine promotional or discount codes to your order if your are using a gift certificate, and concurrently, if you use a discount or promotional code, you can not use a gift certificate.

To redeem a coupon or promotional code, enter the appropriate code number in the “HAVE A DISCOUNT CODE?” link at the bottom of your shopping cart. Please note that promotional codes and coupons are limited to only one per purchase.

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Order Confirmation

You will receive an "order confirmation" email within 24 hours of placing your order. The email confirmation will list all items in your order and serve as your invoice.

If you do not receive your order confirmation after 24 hours, please contact us at service@baronhats.com Be sure to include your account email address and order number. We will send a new confirmation to you. Also, please read out "IF YOU HAVE NOT RECEIVED AN E-MAIL" section of this Customer Service page for further details.

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Gift Certificates

Baron Hats gift certificates can be purchased for various amounts. You can “write in” the actual amount you’d like to spend, and a gift certificate will be “generated” in that amount, along with your personal gift certificate code number. The gift certificates can only be delivered via U.S. mail, (we do not generate e-mail gift certificates). There are no shipping charges for gift certificates. You may personalize the certificate and have it sent directly to the recipient, or you may have it sent to you. Please read "Buying a Gift Certificate" for further details.

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Buying a Gift Certificate

You can add gift certificates of different denominations to your Shopping Cart. We also offer multiple Corporate or Personal Gift Certificates. To order, and get more information on gift certificates, please see our GIFT CERTIFICATE ordering page.

We'll send you e-mail confirmation once you have placed your order. Click here to read the gift certificate rules.

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Gift Messages

You can add a gift message to your order. These cards are delivered with your order either to you, or to the address you supply us in the “shipping address” section of our shopping cart. Use the SPECIAL INSTRUCTIONS box to request a gift card, and message. Messages are “cut and paste” from that text box, so make sure to read your message carefully before submitting. Baron Hats is not responsible for any errors in such messages. We send them "as is" without any editing or correcting. There is no charge for sending gift messages.

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Rules for Gift Certificates

Gift certificates can only be redeemed through our Web site, www.baronhats.com, toward the purchase of products sold only by Baron Hats, Inc.

Gift certificates cannot be used to pay for gift certificates.

Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

If your order exceeds the amount of your gift certificate, you must pay the balance with a credit card or other payment options per your shopping cart instructions.

Gift certificate cash value is 1/10 of one cent.

Gift certificates and their use on our Web site are subject to our Terms and Conditions of Use.

Baron Hats reserves the right to change these terms and conditions from time to time at its discretion.

Gift certificates and unused portions of gift certificates expire two years from the date of issue.*

Gift certificates are not transferable.

Baron Hats is not responsible for lost or stolen gift certificates.

*Does not apply in any states where prohibited by law.

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Corporate Gifts and Corporate Gift Certificates

At Baron Hats we offer hundreds of hats, collectable's and other related merchandise. Sometimes the best way to give someone the gift they want is to let them select their own gift. If this flexibility fits you or your company's goal, then our Gift Certificates may be your solution!

Our Gift Certificates can be personalized with the recipient's name and address, your company's name and a congratulatory message. Certificates are available in any denominations (minimum $25), and can be customized to fit the needs of your program.

We cannot give refunds on gift certificates, so please be confident of the quantity you need before ordering. Please call us at (818) 563-3025, or e-mail us at service@baronhats.com with any questions or thoughts on how we can improve our corporate gift program.

If you would like to order mutable gift certificates for personal or business use, simply go to our GIFT CERTIFICATE ORDER PAGE, and fill in an amount (minimum order $25) and then click on the “number of items” drop down. Please supply us with the name of your company, or individual you would like on the certificates in the SPECIAL INSTRUCTIONS box in your SHOPPING CART, and you will be mailed your personalized gift certificate. Each certificate will have its own special code to use in ordering.

We look forward to working with you!

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CONTACT US:
Email: MAIL@BARONHATS.COM
Phone: (818) 563-3025
Fax (818) 563-4025

STORE ADDRESS
1619 West Burbank Blvd,
Burbank, CA 91506

STORE HOURS
Monday thru Friday
10:00AM - 4:00PM

Saturday
10:00AM - 2:00PM
Call before coming as production hours can change.
Closed Sunday

Mailing Address (for information)
Baron Hats, Inc.
1619 West Burbank Blvd.
Burbank, CA 91506

Mailing Address (for ordering via Check, Money Order or Cashier's Check)
Checks/ Money Order/ Cashier's Checks must be made out to:
BARON HATS
and mailed to:
Baron Hats, Inc.
1619 West Burbank Blvd.
Burbank, CA 91506

PAYMENT OPTIONS

FLEXPAY
Sales Tax
Using Discount Coupons or Gift Certificates
Order Confirmation
OUR PRIVACY POLICY
TERMS AND CONDITIONS OF USE
INTERNET SECURITY
Legal Disclaimer
GIFT CERTIFICATES
Buying a Gift Certificate
Gift Messages
Rules for Gift Certificates
Corporate Gifts and Corporate Gift Certificates

RETURN POLICY
Return Policy Details
Rules of Hat
Maintenance
Adjusting Hat Sizes
If Product Arrives Damaged
To Return a Product
Gift Returns

SHIPPING
Shipping International Orders
Insurance
Handling
Tracking Your Order
If You Do Not Receive E-Mail Confirmation
Shipping to Multiple Addresses
Shipping Order As A Gift