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PLEASE BE ADVISED THAT
BY ORDERING SAID
MERCHANDISE YOU HAVE
AGREED AND ACCEPTED ALL
PROVISIONS BELOW:
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RETURN POLICY:
Our Satisfaction Guarantee
(please see our "Return Policy
Details" below for exceptions)
Take note that CUSTOM HAT ORDERS,
as is stated in the terms and conditions that you agree upon at
the time of ordering are not refundable. Baron Hats will rework
the hat, depending on the nature of the complaint, until the
customer is satisfied with the hat (shipping and handing will be
discussed on a case by case basis, again depending on the nature
of the complaint).
IMPORTANT NOTICE TO CUSTOM HAT
CUSTOMERS
Please be advised that
because of the unique
nature of creating
custom hats including,
but not limited to, the
special custom sizing of
said hat, purchasing of
special materials,
custom pattern cutting
which renders said
material unique to the
specific hat, , creating
of special blocks, other
custom orders including,
but not limited to
special accessories,
ponchos and other custom
crafted clothing, belts,
shoes, chaps, stampede
strings, special
sweatbands, hatband's,
"bling", embroidery, and
any and all other items
that Baron's either
custom crafts in their
studio, or has serviced
by specific craft
personnel, or employment
of specialized craftsmen
and individual field
research, you can not
cancel an order once it
is processed and our "no
refund" policy shall be
in effected for all
items and descriptions
as stated in this
agreement. By ordering
said hat, you accept and
agree to all provisions
as set forth in this
service agreement, and
by so ordering you agree
accept and understand
that you have entered
into a legal and biding
agreement. Baron Hats
therefore has the right,
where applicable to
utilize any and all
legal recourse if said
customer shall attempt
to default on their
legal and biding
obligations.
DELAYING OF SHIPPING - "RUSH"
itemS - CUSTOMER CHANGES
Customer agrees, accepts and
understands that in the case of items (including hats), that are
to be shipped by a designated date, Baron Hats is not
responsible, if such items have been delayed because of customer
instigated changes. For example, in many cases, Baron's shall
send photos of hats to customers via e-mail or regular mail for
their approval. If customer continues to ask for changes to said
hat, Baron's is not responsible for such delays, and therefore
customer agrees, accepts and understands that they can not
instigate any refund or chargeback. This is especially prevalent
if said changes are beyond the original order as stated on our
official invoice. An example would be if the customer decided
"after the fact" , and once they receive documentation
(including, but not limited to photographs), that they now want
a different color, style, band, or if customer feels said
accoutrements, or details to said hat as described and/or shown
on the ordinal invoice (in the way of text or photo) do not
"match" the ordinal photo or text in the official invoice.
Because conceptualization of artist creations are extremely
subjective, and can be subject to infinite interpretation,
Customer agrees, accepts and understands that such disputes as
to the artistic "matching" of the final Baron created product
with the original concept (in text and/or photo), shall be
solely the discretion of Baron Hats, and that their decision is
final. Concurrently, Customer can not ask for a refund, nor
force a chargeback for these heretofore stated reasons (and
others reason as spelled out in this service agreement). Baron
Hats, however, shall complete said ordered hat (or item), and
ship it to the customer after such disputes have been resolved.
CHARGEBACK POLICY
IMPORTANT:
Customer agrees, accepts and understands that because of the
nature of custom orders, we can not accept refunds. In
additional any and all unauthorized “Chargeback’s” shall be
treated as a violation on the customers contract which they
enter into when they “click through” to order their merchandise.
Customer agrees, accepts and understands, that if they should
instigate an unauthorized Chargeback on any orders, they shall
be in violation of said contract, and Baron Hats has the
authority to seek any and all remuneration from said customer,
including, but not limited to our billed time to address said
Chargeback, and any and all staff inter-company or attorney fees
to defend said action from the customer.
CANCELLING OF ORDER
As stated in this RETURN
POLICY, custom agrees, understands and accepts that orders can
not be cancelled or refunded.
However in some cases if an order is cancelled within 24 Hours,
and work had not been started on the order, and/or material
ordered, Baron Hats may be able to refund the order. This refund
is subject to between a 5% and 10% restocking and/or
reprocessing fee. Refunds and refund fees shall be the decision
and be held solely by Baron Hats.
Satisfaction Guarantee Limits of
Service
As stated, Baron Hats
shall rework a hat, or item ordered, to a customer's
satisfaction. However, in unique situations, after a
hat or special item is reworked multiple times, a
customer may continue to find fault with the
merchandise. In such cases, there must be a final
resolution, otherwise technically a hat could
continue to be reworked indefinitely. Therefore,
customer, understands, agrees and accepts that Baron
Hats shall rework a hat, or item three (3) times in
order to satisfied the customer. However,
after the third reworking of said hat or item, if
customer still is not "satisfied", it shall be Baron
Hats final discretion whether to continue. If Baron
Hats, after the third reworking, concludes that the
merchandise has been made to the specifications of
the original description and/or to the original
complains of said customer, Baron Hats has the right
to send the order back tot he customer, and the
customer agrees, accepts and understands that this
shall constitute completion of the Satisfaction
Guarantee, and agrees, accepts and understands that
this shall fulfill Baron Hats total obligation
towards this specific order, and that the customer
shall accept said order, and can not under any
circumstances demand, request, or instigate a
refund. Any refunds or discounts for said order
shall be totally the decision and discretion of
Baron Hats. If, after Baron Hats obligation has been
met as per the above mentioned terms and conditions,
customer instigates a refund, including, but not
limited to a "charge back" via their bank of record
for said order, Barons has all rights to challenge
said refund, and demand a reversal of said refund
and/or charge back, and customer shall, under all
terms as set forth in this Return Policy and Service
Agreement, agree and accept this reversal, and shall
not challenge said reversal. If said hat or
merchandise has been sent to customer after three
(3) attempts to rectify any complains, customer
agrees, accepts and understands that delivery of
said hat to customer, whether customer accepts the
hat or merchandise or not, shall constitute total
obligation of said Satisfaction Guarantee.
Furthermore, if customer should attempt to return
the order, this shall not constitute non-delivery of
said order, and customer agrees, accepts and
understands that under these circumstances, Baron
Hats shall still enjoy the fulfillment of their
obligations as set for hereto, whether or not said
hat is in customers possession or if they refuse
delivery of order, or attempt to send it back and
customer can not and shall not receive a refund.
ON "SHOP" OR "STOCK"
items:
Shop or Stock items are
unconditionally guaranteed. If you are not satisfied with your
purchase, please notify us within 30 days of receipt of your
merchandise, and we will gladly exchange, credit, or refund the
cost of the item excluding shipping, insurance and handling
charges depending on the terms and conditions of the item.
Please see special refund conditions for custom or other special
order items, especially under the
RETURNS POLICY DETAILS:
CUSTOM HAT ORDERS.
We cannot reimburse shipping and handling charges, so please be
aware that the shipping, handling and insurance charges will be
deducted from your full invoiced price. If you are purchasing a
product that has "Free Shipping" our actual shipping charges to
you will be deducted from your return refund. These deductions
includes charges from shipping companies who return undelivered
or unopened items. As part of our policy, you agree to send back
to us any items with a DELIVERY CONFIRMATION, via USPS, UPS or
FEDEX, along with proper INSURANCE (simply factor the price of
the original shipping charges) at your expense. We can not be
responsible for any merchandise that is return to us without a
CONFIRMATION and INSURANCE. We must have "proof of delivery" in
order to properly refund an item. Any items returned to us, must
include a copy of the original invoice or packing slip. Please
retain your original invoice or packing slip, since you may need
it for your records!
We adhere to the terms and
conditions as set forth in your banking or other credit card or
checking policies with regards to "assumption of responsibility"
as to the purchaser. If, for example we receive an order and the
invoiced item clears and is processed, this constitutes a legal
and binding transaction. We assume that the person who is
purchasing the item is the person who has requested it.
Therefore said order is not refundable solely because there is a
claim that the credit card holder did not personally authorize
it. Cases of stolen cards or credit card fraud must be handled
as is procedure with your banking institution.
**RETURNS POLICY DETAILS: CUST0M ORDERS
As stated in the terms
and conditions in our shopping cart, Custom Orders
are NOT refundable. Baron Hats will rework the hat,
or custom order merchandise, depending on the nature
of the complaint, until the customer is satisfied
with the hat or other merchandise ordered, (shipping
and handing will be discussed on a case by case
basis, again depending on the nature of the
complaint).
When a custom order is shipped back to be worked on,
the hat must be in original condition and packaging;
otherwise, additional charges may be applied.
IMPORTANT: On specific returns, in
which a customer has given us wrong information (including, but
not limited to a wrong hat size, description, etc., ; or the
customer is disputing the order), and the customer does not want
the item repaired, replaced, or exchanged for another item, but
rather only a refund (presuming their request adheres to our
"Return Policy" requirements), there will be a 20% Restocking
Fee and a 15% Reprocessing Fee, which is deducted from your
original purchase price. It is solely the discretion of Baron
Hats, as to when this Restocking Fee shall apply and their
decision is final.
Please read all hat size and specification information on your
invoice carefully. If you give us a specific hat size and once
you receive the hat, you find the hat does not fit, we will be
happy to change the size of the hat, however there will be a
charge for both the labor and shipping. If, of course, the hat
was made in the wrong size or any hat specification errors are
our fault, we will fix your hat at no charge.
Please be aware that unless specifically noted, custom hats, and
other special hats take between six to eight weeks to create.
Shipping options (i.e.: UPS Ground; Two Day; One Day Overnight,
etc.) refer to shipping after the hat is completed.
If a customer returns a
hat or custom order merchandise and asks for
multiple changes or changes in whole or part which
were not part of the original order, or are deemed
by Baron's to be substantially different from the
initial order description, it becomes Baron's sole
desecration whether to charge extra for these
changes. In either case please be aware that
specific alterations usually necessitates the
procurement of specialty materials and/or craftsmen
to facilitate said changes, which may take upwards
of an additional three to four months, or more, both
for finding the stock, shipping and re-design.
Baron's will make every effort to continue
communication with the customer during this time,
including, but not limited to e-mails, phone calls,
mail, and photos, both mailed and/or transmitted via
e-mail or fax to show the progress of said order.
However, it is also the responsibility of the
customer to keep a running communication with
Baron's on said project. This additional time does
not in any way void our Satisfaction Guarantee, and
the customer understands, agrees and accepts these
conditions and can not make cause to request a
refund for this delay.
Unfortunately, we cannot accept refunds for
merchandise that has been specially ordered, or is
custom hand-made-to-order. Additionally, a small
number of products are non-returnable, either due to
their custom nature or because they are special
order items. If you have any questions about whether
a product is returnable, please call us in advance
of ordering. However, you may return these items as
many times as you want to have them adjusted until
such time as you are satisfied with the fit.
As noted in the custom
hat payment request form:
" By placing this order
for a custom hat, and clicking on our "purchase
button" you ACCEPT and AGREE to
abide by all the terms and conditions as set forth
on www.baronhats.com, (please see our
customer service section for specific details)
in reference to purchasing a Baron Hat order,
including, but not limited to our return policies,
warranties, exclusions, and conditions. Furthermore,
our "Make Order" button also states that by clicking
said link, you again are agreeing and accepting all
terms and conditions as set forth in this service
policy, including but not limited to our return
policy. This "order" button is designed, so that it
will not take you to the order page unless you
physically click on it, and customer agrees and
accepts this clicking of said order button as an
"electronic signature", which legally binds you to
all terms and conditions set forth herein. This
includes but is not limited to the provision of our
“Total Satisfaction Guarantee” as stated in our
service agreement, which states that we will work on
your hat as many times as it takes until you are
totally satisfied with the finished production,
however we are unable to refund the purchase price.
CUSTOMERS RESPONSIBILITY OF COMMUNICATION
If a customer receives a custom hat
and is not satisfied with the result, it is the customer's
responsibility to contact Baron Hats, via phone, letter or
e-mail within 30 Days with their concerns. Baron Hats can not be
responsible for correcting said concern if the customer does not
communicate with us to let us know what they would like improved
upon. In other words, it is the customers responsibility to
actively participate in communicating with Baron Hats just what
is wrong with the custom hat, and what they would like to
improve upon it. If we do not hear from the customer within 30
days, we will assume that the customer is satisfied with the
merchandise. If, after 30 days, a customer should communicate
with us with a specific complaint, Baron Hats has shall have the
final decision on a case by case basis if they shall work on the
hat, and if there shall be any additional charges for said work
and/or shipping expenses.
This Thirty (30) Day provision for custom hat re-do's does not
relate to our Lifetime Guarantee, (see below). The Lifetime
Guarantee is in full effect along with its provisions and
limitations
DELAYS IN SHIPPING
Although we do not give refunds on
special or custom order items, furthermore, please understand
that we do our best to have your order to you when it is
promised. However, because of the unique nature of our items,
especially in regards to, but not limited to, custom hat orders,
there are many factors outside our control, that can cause your
order to be delayed. We will make every effort to keep you
informed as to a running status of your order, and/or any delays
that may occur; and of course you are more than welcome to
contact us via phone or e-mail (please refer to our "contact
information"). However, the delay of an item for reasons outside
our control (including, but not limited to, acts of God, special
material delays, re-do's of orders, material exchanges, need for
special hat blocks or other custom equipment to create your hat,
shipping delays, equipment failure, etc.) can not constitute a
default, and a void of said order. You will receive your order
in as timely as fashion as we are humanly able to, and as long
as the item is in the process of being created, the order of
said item shall be active.
DAMAGE IN SHIPPING
Baron Hats, Inc., makes
ever effort to insure the safe shipping of our hats
(Please see our ROYAL
SHIPPING TREATMENT page for more details).
However once our merchandise leaves our shop and is
in the hands of our shipping providers the condition
of our hats when they arrive at their destination is
beyond our control. All out hats are Insured, so if
you do receive a hat from us that is damaged in
shipping, simply return the hat in the original
packaging, and we will repair and or replace the hat
for you. If a hat arrives damage it does not
constitute in any way "defective" merchandise, and
we will not refund the purchase price for said
damage. Customer understands, agrees and accepts
that it is their reasonability to send the damaged
merchandise back to us, after first communicating
with us of said damage, and we will repair and
replace said merchandise.
SHIPPING CHARGES
Unless specifically
indicated in writing by Baron Hats via mail or
e-mail only, customers agrees to assume
responsibility for ALL return shipping charges, when
returning a hat or other merchandise to Baron Hats
for whatever reason. Under no circumstance, unless
customer has written pre-approval from Baron Hats,
shall Baron Hats refund any or all charges that
customer may have incurred in shipping charges,
along with insurance, handling and supplies for said
shipping.
ATTORNEY AND ACCOUNTING FEES
Our shipping order forms make it
clear that the customer has agreed and accepted to all terms and
conditions herein, and if customer should file a chargeback with
their bank, or demand a refund, Baron's shall constitute that as
a false and/or fraudulent claim and may at that time obtain the
services of their attorney and/or accountant, or outside service
to rectify this chargeback or refund demand. Customer shall be
responsible for all fees including, but not limited to Baron's
attorney, accountant and/or outside service fees in the course
of challenging said chargeback or refund demand.
SPECIAL LIFETIME GUARANTEE WARRANTY
Baron Hats offers our “Lifetime
Guarantee” on specific custom-hand-made-to-order hats, and other
hats and merchandise specifically noted to have our “Lifetime
Guarantee” Warranty in their order descriptions. A signed copy
of this guarantee will be included with your order of qualified
hats, collectibles, and/or merchandise.
Simply put, on these items, if at any point, under normal wear
and tear, you want to have your hat repaired, re blocked, or
replaced, simply return the hat with a copy of your original
invoice or packing slip, and Baron Hats of California will
inspect the hat and determine what method is needed to bring the
hat back to its original purchased condition. If the hat has
been handled and maintained properly, Baron Hats will repair, re
block, and/or replace the hat at no cost to you.
Shipping costs to Baron Hats Studios is the responsibility of
the recipient, and they agree to send the hat with Delivery
Confirmation via USPS, UPS or FEDEX, along with the appropriate
Insurance (simply figure in the original purchase price of the
item). Baron Hats will send you back your repaired or replaced
hat, and pay all shipping, confirmation and insurance costs back
to you.
The return policy also adheres to the rules as described in our
“Care and Feeding of Your Hat”, along with additional special
instructions that may be provided with your hat, and with all
rules, regulations and policies of hat care that are considered
standard in the industry. Abuse of these rules may constitute a
voiding of our warranties, guarantees, and return policies.
These abuses shall include, but not be limited to, alteration of
the hat, unauthorized cleaning, either personally or
professional, of said item, or use of unauthorized solvents or
solutions, damage to the hat from sharp object “injury” (i.e.:
scissors, knives, pins, etc.), or damage to the hat from bites
and tears caused by, but not limited to animals, objects, or
acts of God; or from improper storage or handling. In cases
where abuse is observed, Baron Hats shall determined the amount
of repair required, and how much they are responsible for, and
shall contact you before doing said repairs. These decisions are
solely based on these rules, and on the decisions and discretion
of Baron Hats of California. All decisions are final.
ATTACHMENTS TO YOUR ORDER
On specific orders we offer as a
courtesy other documentation including, but not limited to
Certificates of Authenticity, "Limited Edition" numbers, or
other informational material. Sometimes these documentation's
are inadvertently left out of the shipping package. If this
should occur, please contact us immediately and we will send you
the documentation via USPS at our cost. However, please note
that these documentation's hold absolutely no monetary value,
and therefore the exclusion of them from your original shipping
package can not in any way whatsoever constitute any default in
your order, and therefore you can not use this exclusion as a
basis for a refund or charge back, nor delay any confirmation of
delivery of your order until such time as you receive said
documentation.
RULES OF HAT MAINTENANCE
The return policy also adheres to the rules as
described in our “Care and Feeding of Your
Hat”, along with additional special instructions that may be provided
with your hat, and with all rules, regulations and policies of hat care that
are considered standard in the industry. Abuse of these rules may constitute
a voiding of our warranties, guarantees, and return policies. These
decisions are solely based on these rules, and on the decisions and
discretion of Baron Hats of California. All decisions are final.
(Please see our "Returns Policy
Details" for complete conditions.)
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ADJUSTING HAT SIZES
As part of our 100% Satisfaction
Guarantee, if any hat needs to be “resized”, you can return it,
and we will adjust it until you are satisfied with the fit. We
will pay any shipping charges back to you, but again, you must
pay the shipping charges to our Studio along with the
Confirmation and Insurance provisions as set forth in our
"Return Policy". If our Quality Control Department
determines that the merchandise has been shipped to you in any
form other than “perfect”, or that there is any “flaw” in the
workmanship or materials, then we shall also credit you for your
shipping charges.
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If Product Arrives Damaged
Our products are well-packaged to
withstand damage during shipping. We double-box and/or use
special packing materials and boxes on all items, and refuse to
carry products that are easily damaged during shipping. But if
an item looks damaged or parts are missing when they arrive to
you, please notify us immediately. (Please see the "Contact Us"
section for specific information)
Our goal is to make buying online easy, safe and efficient!
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To Return a Product
You may return your purchase for any reason within 30 days of
receipt.
Before you send it to us, however, please email us at
service@baronhats.com and include your original order
number, what product(s) you are returning, and your name. Or you
may call us at 818-563-3025, or fax us at 818-563-4025 so that
we have advance notice and information about the package that
you are sending back.
Wrap the package carefully. All returned products must be in
original condition and packaging; otherwise, additional charges
may be applied.
Return the product using your preferred shipping method to:
Baron Hats
Return Department
1619 West Burbank Blvd.
Burbank CA 91506
Please save your return tracking number, and email it to us (or
call or fax us with the information), so that we can track the
return. Once again, please note that it is important that you
save the tracking number and that you insure the return package
in case there are any issues during transit.
Please Note: unless the return or exchange is due to an error on
our part, we cannot refund shipping and handling, and we cannot
pay for your return shipping charges. We will issue a credit to
the credit card used for the original purchase. With all our
refunds, if you've paid by PAY PAL, then your PAY PAL account
will be credited back (however sometimes the "credit back"
feature on PAY PAL doesn't work, at which case we will issue you
a refund check). If you have paid by check, money order, or
cashier's check, we will refund you via a refund check, after
the initial money's have cleared our account.
OUR CUSTOM HAT SATISFACTION GUARANTEE
It is accepted, agreed and
understood by the customer that Baron Hats shall not refund custom
orders. We do however have an Unconditional Satisfaction Guarantee on
all custom orders. The Guarantee states that the customer shall be
completely satisfied with their custom order, or Barons shall rework the
order, or replace the order with a new one and ship it back as many
times as it takes until the customer is satisfied. All shipping to
Baron's shall be the responsibility of the customer, however Baron's
shall pay for all shipping back to the customer. When shipping said
order to Baron's, customer agrees to use UPS or Fed Ex shipping
services, and to include both the "signature required" option, and also
to insure the order for the value of the original cost. The customer
shall also ship the hat in the original Baron's shipping container,
along with all protective materials.
In the case that the customer has provided Baron's with
erroneous details or information about their custom order and/ or on
subsequent communications including, but not limited to e-mail, phone,
fax, or regular mail, including, but not limited to, hat size, color,
material or style, there may be both a cost for replacement or
adjustment of said order, and return shipping charges. The
implementation of such charges shall be totally by the sole discretion
of Baron Hats.
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Gift Returns
If you had received your
merchandise as a gift, you may return your gift for any reason
within 30 days of order receipt for online-store credit. The
amount of credit will follow the same rules as our return
policy. Please contact Customer Service (service@baronhats.com).
We will need your email address to process your credit.
All returned gift products must be in original condition and
packaging; otherwise, additional charges may be applied.
SHIPPING
Please note: Because of the unique
requirements for shipping oversize packages, such as custom made
hats, at times specific delivery services must be used,
especially for International addresses. Therefore, Baron Hats
reserves the right to change carriers to insure the best
delivery service for your order.
Baron
Hats is committed to shipping your
hat or ordered merchandise to you as
quickly and safely as possible.
Therefore sometimes because of
factors beyond our control we must
change delivery services from the
one requested to one that will
insure that you receive your hat in
a timely manner and in mint
condition. For Overnight and
2-Day Shipping -- Please note that
all airfreight carriers reserve the
right to extend delivery time by 24
hours for residential deliveries.
This is beyond our control and
airfreight charges cannot be
refunded for this reason.
Your shipping charge is listed in
your shopping cart. When you select
an item to add to our “Shopping
Cart”, you will first be prompted to
a shipping page which will ask you
for your zip code or “country” code
in order to properly calculate your
shipping charges. Below that is a
“drop down” menu that gives you
specific options for shipping.
Please note that it is “defaulted”
on “Fed Ex Home Delivery (for
residential), and "Ground" for
Commercial (all domestic orders are
shipped via Fed Ex). If you want
your item shipped faster, you can
hit the “down arrow”, and select
several other faster shipping
methods. Of course, please note that
these options are more expensive
than “Ground Shipping”. For
INTERNATIONAL ORDERS, we also
provide several additional options
utilizing USPS, which, depending on
where they are going, may offer
cheaper shipping charges. You will
be able to see your shipping and
handling charges when you go to your
shopping cart before you actually
submit your order to us for
processing. Please be aware that
there is an option on the right hand
section of our Shopping Cart that
allows you to go back and change
your shipping options. You can do
this as many times as you want,
until you are satisfied with the
price of your shipping. Your
shipping confirmation e-mail will
come to you from:
Tracking Updates@fedex.com
for Fed Ex, and
U.S._Postal_Service@usps.com
if shipped USPS. If you see this address in your
e-mail box please be aware that this
is from your shipper and is not
Spam!
Please be aware that unless
specifically noted, custom hats, and
other special orders take between
six to eight weeks to create.
Shipping options (i.e.: Ground; Two
Day; One Day Overnight, etc.) refer
to shipping after the hat is
completed.
Because of the unique nature of
custom production, Baron Hats, from
time to time may have to change your
shipper in order to guarantee
delivery of your order. Baron Hats
reserved the right to change your
delivery provider when applicable.
The shipping method will be the same
as you have designated, and may be
upgraded.
IMPORTANT SHIPPING DELIVERY DATE ADJUSTMENTS
Baron Hats will make every effort
to have your order delivered on the dates either discussed or noted on
your invoice. However because of the unique requirements of custom
manufacturing, especially custom hats and related merchandise, Baron
Hats must depend, on many occasions, on outside merchants for both their
specially made "blanks", and other custom materials and accessories.
Therefore, circumstances beyond Baron's control can delay the actual
delivery of your order. Baron's will make every effort to both expedite
these situations, and also make the customer aware of the details of any
delays, but the customer agrees, understands, and accepts the fact that
such delays do not constitute any default on our agreement, nor can a
delivery delay be used as a grounds for a refund. In some circumstances,
including, but not limited to the payment of "Rush Charges", Barons will
refund the Rush Charge, if one was paid by the customer, such refund to
be determined on a case by case basis, and will be by the by the
sole discretion of Baron's exclusively.
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SHIPPING INTERNATIONAL ORDERS:
As with the regular shipping
instructions, if you are shipping to any other area other than
the United States (all Fifty States), you must use the “drop
down” menu to select your proper International Shipping Options.
For INTERNATIONAL ORDERS, we use either USPS or Fed Ex, which,
depending on where they are going, may offer cheaper shipping
charges. Be aware that there are several areas we are not
allowed, by law, bank restrictions, or by the shipper's
provisions to ship to. If we discover that your shipping address
falls in one of these prohibitive shipping situations, we will
notify you immediately via e-mail, to make arrangements to
either find a different shipping method, address, or payment
option, or if none are available to your satisfaction, we will
void your order, or credit back your account.
IMPORTANT TO
INTERNATIONAL ORDERS - ADDITIONAL CUSTOM CHARGES:
The shipping charges that are incorporated into your
bill automatically from our shopping cart, and
reflected in your invoice from us are for the actual
shipping of the item only. Please be aware that each
country may have its own "Import Duty", "VAT",
"Parcel Force" and other additional custom charges
that they levy on the package before delivery. Since
we have no way of knowing what these charges may be,
there is no way we can incorporate them into the
original shipping charges. You may want to check
with your local post office or custom office to find
out just what these charges may be. We can not, of
course, assume any responsibility for these extra
charges that may be incurred by your local post
office in your country, and therefore these
additional charges are your own responsibility.
In regards to International Shipments, Baron Hats
reserves the right to change your designated
shipping delivery company depending on the
availability and the ability of said shipper to
deliver your merchandise as directed.
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INSURANCE
On our “shopping cart” you will see
exactly the amount we have charged for our mandatory insurance.
This is automatically factored in depending on the item(s) you
have order, and can not be changed or deleted.
HANDLING
A special “handling” charge is also
added to your order, depending on the type of merchandise you
have ordered. This nominal charge is automatically added to your
shipping charge. OUR UNPARALLELED PACKING IS INCLUDED FREE OF
CHARGE AS PART OF YOUR PURCHASE. Baron Hats takes enormous pride
in the quality and craftsmanship of their merchandise, and have
for over five decades worked like the dickens to create a
“legendary” reputation. And our hats and custom merchandise go
through a hyper scrupulous, and some say, slightly insane
inspection and re-inspection before we will let a “Baron Order”
leave the shop. So, when you buy a Baron… and that means any
merchandise comes from us… you are treated to our famous “Six
Step Perfectionist Packing Method ™”
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TRACKING YOUR ORDER
All orders automatically
receive a special UPS e-mail once your order is shipped.
This will be sent to the e-mail address you provide, so make
sure you give us a current, and active e-mail address. In
the e-mail, you will receive your special tracking number,
and a link to the shippers site to check out the progress of
your shipment.
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IF YOU DO NOT RECEIVE E-MAIL CONFIRMATION
CHECK YOUR SPAM FILE!
Many new servers (i.e. AOL),
now have sophisticated Spam Filters to keep those annoying
mass mailing e-mail ads off your address. Unfortunately,
sometimes the filters are a little too “efficient”, and they
dump legit e-mails into your Spam Folder, so that you never
see them. If you are excepting an e-mail from us, or do not
receive your order confirmation, or shipper's delivery
tracking e-mail, please check your “Spam dump folder”. If
you find our e-mails in there, you can highlight that
specific e-mail, then click: “THIS IS NOT SPAM”, and your
filter should allow our correspondence to show up in your
regular mail in the future.
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SHIPPING TO MULTIPLE ADDRESSES
Because of the special nature of
Baron Hats merchandise, we do not ship to multiple addresses,
since tracking and reliability drops with each additional
shipping location. Therefore, only one “shipping address” is
provided. If you are ordering multiple items for various people,
please understand that we’d rather you receive all your times
delivered to one location, and in a timely manner (and that you
get them at all!), and in good condition. Once you’ve received
your order, you can distribute them to the lucky parties! If you
are shipping your item as a gift to only one recipient, you can
use their name and address in the “shipping address” portion of
our Shopping Cart, and the item(s) will be shipped directly
there.
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SHIPPING ORDER AS A GIFT
If this is a gift, and you do not
want the recipient to know the price, please indicate this in
our “SPECIAL INSTRUCTIONS”, and we will send them only a
“packing slip” without prices, and send you the invoice under
separate mailing, or through e-mail. We can also provide a gift
card with their order. Please include the name of the recipient,
and any message you’d like on the card in the “SPECIAL
INSTRUCTIONS” box in your Baron Shopping Cart at CHECK OUT.
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TERMS AND CONDITIONS OF USE:
PLEASE READ THE
FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY
BEFORE USING THIS WEB SITE (this "Site"). By using
this site, you agree to the following terms of use.
If you do not agree to these terms, you may not use
this site. Baron Hats reserves the right, at any
time, to modify, alter, or update these Terms of
Use. By accepting our terms of use, you agree to be
bound by such modifications, alterations, or
updates.
General
The information
contained in this Site, including but not limited to
the rules that govern the use of the Site, is
subject to change without notice. Your use of the
Site following any such change constitutes your
agreement to follow and be bound by the rules as
changed.
Copyright
All Web site design,
text, graphics, and the selection and arrangement
thereof Copyright © Baron Hats, or in the case of
product material, all text and graphics are
Copyright by the original owner. All RIGHTS
RESERVED. Permission is granted to copy
electronically and to print in hard copy portions of
this Web site for the sole purpose of using this Web
site as an information resource (or if ordering
goods or services and using this site as a shopping
resource). Any other use of materials on this Web
site—including reproduction for purposes other than
noted above, modification, distribution, or
reproduction—without the prior written permission of
Baron Hats is strictly prohibited. It is also
strictly prohibited to copy electronically,
reproduce or print any material that is copyrighted
by other parties, either as noted on the site with
their own proprietary copyright, or by inference.
The
images and all other media in these
pages are either the property of
Baron Hats, or are believed to be in
the public domain, or have been
placed here with permission from the
copyright holders either by noted
copyright or inference. (and whom
hold all rights). If you are the
copyright holder to any material
contained herein and/or object to
its inclusion in this site, please
let us know, and the
offending material will be
immediately withdrawn. All
material on this website has been
supplied by Baron Hats, Inc. and its
officers, affiliates, or assignees
are not affiliated in any way with
Baron Hats, Inc., , nor do they by
fact or inference imply to hold any
rights or authorization, rights of
association or sponsorship or
endorsement of the use of any
copyrights or trademarks as held by
any individuals, or companies
mentioned or pictured in association
with this website and are exempt
from any action that may occur from
any conflicts of copyrights,
trademarks, registrations, etc.
Trademarks © ®
The Baron Hats Web site and
Baron Hats, Inc. logo are service
marks of Baron Hats. All other
trademarks, product names and
company names or logos cited herein
are the property of their respective
owners either by noted copyright or
inference. The phrase “Hollywood Hat
Maker®” is a trademark phrase
(United States Patent and Trademark
Office Serial No. 78727923), and can
only be used by Baron Hats, or by
permission of Baron Hats, Inc. The
use of this phrase, or any variation
thereof is in direct violation of
these trademark laws, and the use of
said phrase shall be deemed a
violation of said Trademark, and
Baron Hats will immediately explore
all legal remedies afford it, which
could result in criminal liability
of anyone using said trademark
phrase, including but not limited to
to paying all restitution penalties
owing to Baron Hats as a result of
the criminal charges filed against
such companies, or individuals.
Order Acceptance
The
receipt of an order number or an
email order confirmation does not
constitute the acceptance of an
order or a confirmation of an offer
to sell. Baron Hats reserves the
right, without prior notification,
to limit the order quantity on any
item and/or to refuse service to any
customer. Verification of
information, or further information
may be required prior to the
acceptance of any order.
Links to Other Web Sites
Baron
Hats makes no claim or
representation, and accepts no
responsibility, regarding the
quality, nature, or reliability of
the sites accessible by hyperlinks
from this Site, or Web sites linking
to this Site.
Warranties and
Disclaimers
Baron
Hats intends for the information and
data contained in the Site to be
accurate and reliable, however,
since the information and data have
been compiled from a variety of
sources, it is provided "AS IS."
Baron Hats, Inc. EXPRESSLY DISCLAIMS
ALL WARRANTIES AND/OR CONDITIONS,
EXPRESS OR IMPLIED, AS TO ANY MATTER
WHATSOEVER RELATING TO OR REFERENCED
BY THE THIS SITE, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES
AND/OR CONDITIONS OF MERCHANTABILITY
OR SATISFACTORY QUALITY AND FITNESS
FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT.
This Web site is operated by Baron
Hats from its Studios in Burbank,
California, USA. The law of the
State of California shall govern
these terms and conditions, without
reference to its choice of law
rules. Baron Hats makes no
representation that the information
in the Web site is appropriate or
available for use in other
locations, and access to the Site
from territories where the content
of the Site may be illegal is
prohibited. Those who choose to
access the Site from other locations
do so on their own initiative and
are responsible for compliance with
all applicable country, federal,
territorial, state or local laws.
Use of this site constitutes
acceptance of our Terms of Use
Copyright © 2011 by Baron Hats. All
rights reserved.
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Our Privacy Policy
Your Personal Information
Baron Hats is the sole owner of the
information collected on this site. We will not sell or rent
this information, nor will we share with any third parties. It
is kept strictly confidential.
Cookies and IP Numbers and Pop Ups
Baron Hats is firmly committed to
customer privacy. We use your IP address simply to help identify
you and to diagnose problems with our server, and to administer
our Web site. We use cookies to keep track of your
shopping cart and for other purposes such as to personalize the
site. If you set your browser to reject cookies or to block “Pop
Ups”, you will still be able to use portions of the Baron Hats
site; however, the site will not be able to recognize your cart,
your account, or any personalization. In regards to “pop ups”,
Baron Hats does not engage in any outside advertising
whatsoever, and the use of the “Pop Up” technology is used
solely for special “windows” for additional information on
specific items pertaining only to and exclusively for Baron
Hats. By blocking such “Pop Ups” you may find that these
additional windows will not operated. You can simply allow the
“Pop Ups” for the Baron Hats site, and keep them close for other
sites.
External Links
This site may contain links to
other Web sites. Baron Hats is not responsible for the privacy
practices or the content of such sites.
Address Information
Our site uses an order form for you
to request information, products and services. We collect your
contact information, including, but not limited to, addresses,
email addresses, phone numbers, and financial information.
Collected information is used solely for billing, credit
confirmation and to contact you when necessary and is never sent
to any third parties.
Customer information is considered strictly confidential, and
Baron Hats, Inc. never transfers said information to another
company for any purpose whatsoever.
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Security
This Web site takes every
precaution to protect our users’ information. It uses the most
up-to-date SSL encryption protocol and additional security
technologies to insure your totally privacy and safety while
shipping on-line at www.baronhats.com
When you send sensitive information (such as your credit card
number) to us via our registration/order form, that information
is encrypted and protected with SSL, the current
industry-standard encryption protocol. When you are on such an
SSL-protected page, a picture of a "closed padlock" appears at
the bottom or top of some Web browsers. (On some sites,
this "lock" appears "open".) Another way to tell if you are on a
secure page is to look at the address or URL of the page. (Look
in the address box or right-click on the page and select
"Properties".) These secure SSL-encrypted pages have URL's that
start with http's:// instead of http://.
If you have any questions about security at our Web site, send
an email to
service@baronhats.com
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Legal Disclaimer
We may disclose
personal information when required by law or in the
good-faith belief that such action is necessary in
order to conform to the edicts of the law, or to
comply with a legal process served on our Web site .
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Payment Options
CREDIT CARDS:
We accept Master Card, Visa,
American Express and Discover Credit Cards, along with PAY PAL,
gift certificates, personal and business checks, money orders,
and cashier's checks (in U.S. dollars and drawn on a U.S. bank).
We do not accept purchase orders. As with all retailers, if you
do pay by personal or business check, please be aware that your
order will be slightly delayed, since we can not processed your
order until such time as we receive confirmation from our bank
that said check has been cleared and deposited to our account.
All Baron Hats products and services are priced in U.S.
dollars.
Our systems are very secure, and all customer information is
kept private. Please read our security and privacy policies for
more information.
Orders can only be placed on-line, through our secure credit
card server, or through mail or fax. Please see your options
when checking out in our SHOPPING CART. We do not accept phone
orders at this time.
FLEXPAY PLAN:
If you opt to use our
"Flex Pay Plan", at the time of purchase, we will
bill your credit card for the first monthly
installment, including applicable sales tax*,
shipping, handling and insurance fees. The remaining
balance is then automatically billed to your credit
card in three additional equal monthly
installments*. As with all our purchases, your
credit card debit amount will be billed from Baron
Hats, Inc.
Flex Pay is good only for credit card orders (Visa,
Master Card, American Express/Optima and Discover).
It can not be used for Pay Pal, or check or money
order purchases.
If your credit card payments are rejected by the
bank or there are other negative credit issues that
come to your attention, Baron Hats, Inc. has
the right to cancel said order. We will make ever
effort to contact you once we have received a
"decline" notice on a payment. However, if FlexPay
customer does not respond to these communications,
or does not resolve the issues so that the remaining
payments can be paid, Baron Hats shall cancel said
order, and the customer forfeits any balance already
paid.
All payments through Flex Pay are subject to the
same rules and regulations of our regular purchases.
By selecting the Flex Pay option, you agree to all
such terms including by not limited to your
agreement to pay the "Guaranteed Full Price" in the
number of installments agreed upon. As stated above,
if the customer does not correct any problems with
their credit card, so that payments can continue, or
does not communicate with our phone, mail, or e-mail
inquiries, customer shall forfeit any paid balance,
and the order will be cancelled.
IT IS
UNDERSTOOD THAT MERCHANDISE PURCHASED VIA FLEXPAY
WILL NOT BE SHIPPED UNTIL ALL PAYMENTS HAVE BEEN
RECEIVED.
If for any reason a customer should
cancel their unpaid and due payments Baron's shall take any and
all remedies to obtain their fees and payments. This will
include an additional $100 accounting and bookkeeping fee, along
with any attorney fees, or other fees amassed during the process
of obtain said payments from customer.
CHECK PAYMENTS:
To place an order with a check, money order, or cashier's check
(denominated in U.S. dollars and drawn on a U.S. bank), please
print your shopping cart and send it with your payment to:
Baron Hats
1619 West Burbank Blvd
Burbank, CA 91506
USA
Please do not send money, checks,
or money orders, to our Studio address in Burbank, California,
since we are not set up to process them for that location. If
you still have any questions about mail-in orders, please
contact us at
service@baronhats.com
You can also fax an order, per the instructions in our SHOPPING
CART to our special fax-order phone number: (323) 664-4379.
Again, please do not fax orders to the Baron California Hat’s
Burbank Studio fax number.
For
those paying by personal or business check, please note that we
can not begin work on your order until your check has cleared
our bank. Therefore please add between a week and ten days to
our "due date" for your item so that your check will clear.
INSUFFICIENT FUNDS:
If your check is returned to us because of "Insufficient Funds",
you will be charged an additional $50 (Fifty Dollars and No
Cents). All failures to pay this service charge shall be
reported and can greatly effect your credit rating.
STOPPED PAYMENT: If your check is returned to us because you
have arbitrarily "stopped payment" on your check (that is, you
have stopped payment without our prior notice and agreement),
you shall be charged an additional $75 (Seventy-Five Dollars and
No Cents). All failures to pay this service charge shall be
reported and can greatly effect your credit rating.
If you are out of the United States and want to send a money
order or cashier’s check, you must send an INTERNATIONAL
CASHIER’S CHECK or INTERNATIONAL BANK MONEY ORDER.
GIFT CERTIFICATES:
You can also use a Baron California
Hat gift certificate. For information on how to use gift
certificates please read our "Gift Certificate" section.
Sales Tax
items shipped to destinations in
the State of California, shall be automatically charged the
proper sales tax. This California sales tax charge will
automatically show up in your SHOPPING CART.
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Using Discount Coupons or Gift Certificates
During the checkout process you can
enter any of our coupons, promotional codes and gift
certificates that you would like to use on that order. Please
note any restrictions or expiration dates on these coupons,
promotional codes, or gift certificates before ordering.
To redeem a gift certificate, enter the claim code number
EXACTLY as found on all gift certificates in the proper “HAVE A
GIFT CERTIFICATE?” link at the bottom of our SHOPPING CART.
You can only redeem one gift certificate per full shopping cart
purchase (that is, you can order as many items as you want in
one order, and use your gift certificate, but you can not
combine any other gift certificates to that specific order).
Please note that besides not being able to combine more than one
gift certificate to your order, you can not also combine
promotional or discount codes to your order if your are using a
gift certificate, and concurrently, if you use a discount or
promotional code, you can not use a gift certificate.
To redeem a coupon or promotional code, enter the appropriate
code number in the “HAVE A DISCOUNT CODE?” link at the bottom of
your shopping cart. Please note that promotional codes and
coupons are limited to only one per purchase.
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Order Confirmation
You will receive an "order
confirmation" email within 24 hours of placing your order. The
email confirmation will list all items in your order and serve
as your invoice.
If you do not receive your order confirmation after 24 hours,
please contact us at
service@baronhats.com
Be sure to include your account email address and order number.
We will send a new confirmation to you. Also, please read out
"IF YOU HAVE NOT RECEIVED AN E-MAIL" section of this Customer
Service page for further details.
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Gift Certificates
Baron Hats gift certificates can be
purchased for various amounts. You can “write in” the actual
amount you’d like to spend, and a gift certificate will be
“generated” in that amount, along with your personal gift
certificate code number. The gift certificates can only be
delivered via U.S. mail, (we do not generate e-mail gift
certificates). There are no shipping charges for gift
certificates. You may personalize the certificate and have it
sent directly to the recipient, or you may have it sent to
you. Please read "Buying a Gift Certificate" for further
details.
Buying a Gift Certificate
You can add gift certificates of
different denominations to your Shopping Cart.
We also offer multiple Corporate or Personal Gift Certificates.
To order, and get more information on gift certificates, please
see our GIFT CERTIFICATE ordering page.
We'll send you e-mail confirmation once you have placed your
order. Click here to read the gift certificate rules.
Gift Messages
You can add a gift message to your
order. These cards are delivered with your order either to you,
or to the address you supply us in the “shipping address”
section of our shopping cart. Use the SPECIAL INSTRUCTIONS box
to request a gift card, and message. Messages are “cut and
paste” from that text box, so make sure to read your message
carefully before submitting. Baron Hats is not responsible for
any errors in such messages. We send them "as is" without any
editing or correcting. There is no charge for sending gift
messages.
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Rules for Gift Certificates
Gift certificates can only be
redeemed through our Web site, www.baronhats.com, toward the
purchase of products sold only by Baron Hats, Inc.
Gift certificates cannot be used to pay for gift certificates.
Gift certificates are not redeemable for cash and cannot be
returned for a cash refund.
If your order exceeds the amount of your gift certificate, you
must pay the balance with a credit card or other payment options
per your shopping cart instructions.
Gift certificate cash value is 1/10 of one cent.
Gift certificates and their use on our Web site are subject to
our Terms and Conditions of Use.
Baron Hats reserves the right to change these terms and
conditions from time to time at its discretion.
Gift certificates and unused portions of gift certificates
expire two years from the date of issue.*
Gift certificates are not transferable.
Baron Hats is not responsible for lost or stolen gift
certificates.
*Does not apply in any states where prohibited by law.
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Corporate Gifts and Corporate Gift Certificates
At Baron Hats we offer hundreds of
hats, collectable's and other related merchandise. Sometimes the
best way to give someone the gift they want is to let them
select their own
gift. If this flexibility fits you or your company's goal, then
our Gift Certificates may be your solution!
Our Gift Certificates can be personalized with the recipient's
name and address, your company's name and a congratulatory
message. Certificates are available in any denominations
(minimum $25), and can be customized to fit the needs of your
program.
We cannot give refunds on gift certificates, so please be
confident of the quantity you need before ordering. Please call
us at (818) 563-3025, or e-mail us at
service@baronhats.com with any
questions or thoughts on how we can improve our corporate gift
program.
If you would like to order mutable gift certificates for
personal or business use, simply go to our GIFT CERTIFICATE
ORDER PAGE, and fill in an amount (minimum order $25) and then
click on the “number of items” drop down. Please supply us with
the name of your company, or individual you would like on the
certificates in the SPECIAL INSTRUCTIONS box in your SHOPPING
CART, and you will be mailed your personalized gift certificate.
Each certificate will have its own special code to use in
ordering.
We look forward to working with you!
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